Shipping and Returns
- 99% of all Orders ship same day for in stock items placed before 11am Pacific Time (2pm Eastern) on normal business days*.
*Monday through Friday, excluding holidays
- See our Warehouse Locations for estimated shipping times.
- We will notify you within 24 business hours if any items you ordered are out-of-stock.
- Most orders are delivered within 2 to 5 business days of being placed.
- We currently do not offer UPS Saturday Delivery.
- UPS will not deliver packages on holidays.
- Please click here to visit the UPS holiday schedule.
- UPS Ground, UPS 2nd Day Air, and UPS Next Day Air available for most locations.
- Visa, Mastercard, Discover
- Pay Pal
- Money order/Cashiers check
- Check (Must wait to clear)
- Credit cards issued outside of the USA are not accepted.
- No COD
- We do not offer direct exchanges. Instead, you must return the unwanted items and place a new order for the wanted items. Please see our Returns & Refunds policy below for instructions on the return process.
Returns & Refunds
To return an item and receive a refund:
- T-Shirt Wholesaler offers free return shipping on orders that have been placed with the the past 30 days old or less. You will be e-mailed an RA # and an attached prepaid UPS label to return the merchandise. You must print out the UPS label, attach it to your return package, and drop it off at an authorized UPS drop off location.
- To receive an RA #, contact a T-Shirt Wholesaler representative by phone at (800) 332-6576, or by the email form on the contact page. If your return is approved, our representative will email you the RA # with return instructions within 2 business days or less. If your return is not approved, we will respond with a reason for disapproval within 2 business days or less.
- Returns are generally processed within 2 business days. Please allow up to 10 business days for refund credits to be processed.
Please be aware that:
- Item return claims must be made within 30 days of receipt.
- Items that have been printed on, washed, or altered in any way are not returnable.
- T-Shirt Wholesaler does not charge any restocking fees.
- We do not provide return shipping labels for orders that ship to Territories or Military addresses.
- Shipping and handling charges are not refundable.
- Order cancellations can only be made before the order has been packed. Within 30 minutes after placing your order, you have the ability to put your order on hold, or cancel it, from within your order confirmation page or email, or from within your account order history page.
- Once shipment occurs, the return policy is in effect.
- T-Shirt Wholesaler does not do backorders.
- If an item is unavailable it will be removed from the order, and you will be notified.